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Returns

As soon as we receive the product subject to withdrawal, it will be analyzed by our dedicated technical department and we will take care of reimbursing the cost of the goods (net of return costs) to the customer as soon as possible, through the same method of payment of the order (credit card, PayPal or bank transfer). Pursuant to Legislative Decree 185/99, custom-made and/or personalized products are not subject to the right of withdrawal.

The return of products that are not intact, out of collection from the virtual showcase, deteriorated, used or without original accessories or equipment and without packaging, will not be accepted by the Supplier and the goods will be refused and returned to the sender.

 

The instructions for requesting a return are simple:

 

From the My Account area, select Order history and details, enter the order you wish to return in whole or in part and send a message from the appropriate form with your request.

Upon receipt of the goods in our warehouse, after having verified their integrity, we will proceed with the validation to carry out either the replacement of the product or the eventual refund (to be made using the same payment method used for the original payment by the buyer) within 14 (fourteen) days of receipt of the returned goods.

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