Istruzioni per il reso

Returns

Pursuant to Legislative Decree 185/99, you may withdraw from the contract without penalty and without having to provide any reason. You must exercise your right of withdrawal via e-mail within 14 business days from the day of receipt of the products. You must then prepare the undamaged and perfectly intact merchandise (in its original packaging), including all accessories, for delivery to the courier that we will provide. When we receive the product, it will be examined by our technical department and we will refund (excluding return costs) the cost of the item to the customer as quickly as possible, via the same method of payment used to pay for the order (credit card, PayPal or bank transfer). Pursuant to Legislative Decree 185/99, the right of withdrawal does not apply to custom-made and/or personalised products.

IMPORTANT

• Returns of products that are not intact, not part of the virtual showcase collection, damaged, used or missing accessories or original elements and without packaging, will not be accepted by the supplier and the merchandise will be refused and returned to the sender.

• Refunds exclude shipping costs incurred for the initial delivery even if shipped at no charge for promotional purposes.

The procedure is simple:

Step 1

Send a return request email to info@olivo.shop within 14 days from the day of receipt of the merchandise.

Step 2

Upon receiving the merchandise at our warehouse, and after checking its integrity, we will decide whether to replace the product or issue a refund via bank transfer within 15 (fifteen) days from receipt of the returned merchandise.

Both confirmation and any other communication will be sent promptly via e-mail.

Important: When returning items, ensure you return the item in the condition in which it was delivered.

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